Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table  below. The  shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to Dunia Super Store Authority.